Responsible Gambling at 9Pokies

At 9Pokies, we are committed to providing a safe and enjoyable gaming environment. We believe that gambling should remain a form of entertainment and never become a source of stress or financial difficulty. This page outlines the tools, resources and information available to help you stay in control of your gaming experience.

Our Commitment

We take player welfare seriously and encourage all members to gamble responsibly. Our platform is designed for adults only, and we actively work to prevent underage access. We also provide multiple self-regulation tools so that every player can set personal boundaries.

Tools to Help You Stay in Control

9Pokies offers a range of features that allow you to manage your gambling activity:

• Deposit limits — set daily, weekly or monthly caps on how much you can deposit
• Loss limits — define a maximum amount you are willing to lose within a chosen timeframe
• Wagering limits — control the total amount you bet over a specific period
• Session time reminders — receive notifications about how long you have been playing
• Cooling-off periods — take a short break from gambling for a set number of days
• Self-exclusion — temporarily or permanently restrict access to your account

To activate any of these features, visit your account settings or contact our support team for assistance.

Signs of Problem Gambling

It is important to recognise when gambling may be becoming a problem. Consider the following warning signs:

• Spending more money or time on gambling than you can afford
• Chasing losses by continuing to play in an attempt to recover money
• Borrowing money or selling possessions to fund gambling
• Neglecting work, relationships or personal responsibilities
• Feeling anxious, irritable or restless when not gambling
• Lying to others about the extent of your gambling activity

If any of these apply to you or someone you know, we encourage you to seek help immediately.

Self-Assessment Questions

Ask yourself the following questions honestly:

• Do I gamble with money I need for essential expenses?
• Has gambling affected my relationships or daily life?
• Do I find it difficult to stop playing once I start?
• Do I feel the need to gamble with increasing amounts of money?

If you answered yes to one or more of these questions, it may be time to reassess your gambling habits and consider using the tools available on our platform.

Support Organisations

Several independent organisations provide free, confidential support for individuals affected by problem gambling:

• Gamblers Anonymous
• GamCare
• Gambling Therapy

These services offer helplines, live chat support and counselling for players and their families.

Protecting Minors

Gambling is strictly for individuals who meet the legal age requirement. We employ verification procedures to confirm the age and identity of all players. We also recommend that parents and guardians use parental control software to prevent minors from accessing gambling websites.

Contact Us

If you need assistance with any responsible gambling tools or have concerns about your gaming behaviour, please reach out to our customer support team. We are here to help you maintain a safe and balanced approach to online gaming at 9Pokies.